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Shipping & Delivery Policy – Equines Vet At Equines Vet, we are committed to ensuring that your orders arrive safely, promptly, and in optimal condition. Whether you're purchasing veterinary medications, supplements, or animal care essentials, our shipping and delivery process is designed to meet the highest standards of reliability and efficiency. Order Processing Order Confirmation: Once your order is placed, you will receive an immediate confirmation via email or SMS. Processing Time: Orders are typically processed within 1–2 business days. Orders placed on weekends, or public holidays will be processed the next business day. Product Integrity: All items are handled with care and packaged securely to maintain product integrity, especially temperature-sensitive medications. Shipping Options We offer nationwide delivery across South Africa, with international shipping available upon request. Standard Shipping: 3–5 business days Express Shipping: 1–2 business days Same-Day Delivery: Available in select areas for urgent veterinary needs (contact us to confirm availability) Shipping rates are calculated at checkout based on your location, delivery speed, and package weight. Cold Chain & Sensitive Items For temperature-sensitive pharmaceuticals, we use validated cold chain packaging to ensure products remain within safe temperature ranges throughout transit. This includes Insulated containers Gel packs or dry ice (as required) Real-time temperature tracking (available for bulk orders) Delivery Tracking & Support Real-Time Tracking: Once dispatched, you’ll receive a tracking link to monitor your shipment in real time. Delivery Notifications: We’ll keep you updated via SMS or email at every stage—from dispatch to doorstep. Customer Support: Our logistics team is available to assist with any delivery queries or special handling requests. Payment & Dispatch Orders are dispatched only after payment confirmation. If you have specific delivery instructions or need assistance choosing the right shipping method for your order, our team is here to help.